No business owner sets out to turn customers away.
Plenty are doing it anyway without knowing.
Melissa spent her career as an occupational therapist, working with people whose bodies or brains make ordinary things hard, and watching what a single accommodation does for someone's independence. Tyler builds websites for a living and has watched barriers ship by default, framework after framework, on sites nobody meant to make exclusionary.
The goal is not a badge on your footer. It is a website where nobody gets turned away, and nothing waiting in your code to cost you.
Accessibility lead
Melissa O'Neal, OTR/L, CDRAC
A registered and licensed occupational therapist and a Certified Disability Rights and Accessibility Consultant through the US Institute of Diplomacy and Human Rights. Melissa leads every audit's human review and writes the findings in plain language, so the report reads the way your customers would describe the problem.
License
OTR/L, licensed in Kansas
In practice
Five years
Certification
CDRAC, USIDHR, earned 2026
Outside work
Travel and bike races
Remediation lead
Tyler O'Neal
Web developer building production sites in Next.js, Shopify, and WordPress. Tyler leads remediation and makes the fixes in the code, then hands them back to Melissa to test again by hand.
Builds in
Next.js, Shopify, WordPress
Role
Fixes go in the code, then back to Melissa for a manual retest
WCAG AA is the floor, not the finish line.
Egmer Consulting audits against WCAG 2.2 AA. What gets recommended keeps changing, because continued education and people with lived experience keep showing what actually works. The standard is where the audit starts. Real people using the site is where it ends.
Above and beyond, responsive, and truly caring
Above and beyond
The audit does not stop at what a scanner flags. It covers what a real visitor meets.
Responsive
A reply within 24 to 48 hours, and a deadline in a letter goes to the top of the list.
Access, not checkboxes
The point is people using your site, not a box ticked on a form.
Want a straight read on your website?
Tell Melissa and Tyler what is going on. You will hear back within 24 to 48 hours.
